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Ordering Information ♡

Last updated: 12 September 2026. These terms apply to consumer enquiries and bookings with Bad Boss Bakes.

Enquiries and bookings

The website currently accepts enquiries only. Sending an enquiry does not create a contract, reserve a date or require payment. A booking is accepted only when we have agreed the product, allergen information, total price, date and collection or delivery arrangements with you in writing and have told you that the booking is confirmed.

Please allow at least 14 days for orders. We may be able to accept a shorter-notice request when availability allows. Products are handmade and dates remain subject to availability until the booking is confirmed.

Prices and order details

Published prices are starting or standard prices. Personalisation, edible images, complex decoration, exceptional delivery routes or agreed changes may alter the total. Before you are asked to pay or are committed to an order, we will give you written confirmation of the product and quantity, allergens, total price including any delivery charge, payment timing, fulfilment date and our geographic business/contact address.

Standalone personalised cake toppers are £5 with postage anywhere in the UK included. Treat boxes are £20 for six treats. Standard treat-box delivery is £5 where available within Scotland; Highlands and Islands may cost more and take longer. Any difference will be agreed before booking.

Cake advance payments

For celebration cakes, a 50% advance payment is required once we accept the booking in writing. It reserves the agreed date and allows us to begin planning and buying for the order. It is not automatically non-refundable. The remaining 50% is due seven days before collection. Online payments are not currently available through this website; the accepted payment method and due dates will be included in your written booking information.

Changes and customer cancellations

Please contact us as soon as possible if you need to change or cancel. Changes depend on availability and may affect the price or fulfilment date; they take effect only when agreed in writing.

If you cancel, we will refund payments received after deducting only reasonable net losses directly caused by the cancellation. These may include work already completed, personalised or perishable items already made, non-recoverable materials bought specifically for the order and a reasonable loss where we cannot refill the reserved slot. We will take reasonable steps to reduce the loss, including accounting for costs saved or a slot we refill, and, if asked, explain how any deduction was calculated. We will not charge twice for the same loss.

The usual 14-day change-of-mind cancellation right does not normally apply to goods made to your specifications, clearly personalised goods, or food that is liable to deteriorate or expire rapidly. This does not affect your rights if an item is faulty, unsafe or not as described.

If we need to cancel or change an order

If we cannot fulfil an accepted order, we will contact you promptly and offer a suitable agreed alternative where possible. If no alternative is agreed, we will refund the amount paid for the affected order. If an event outside our reasonable control delays fulfilment, we will explain the effect and work with you on a reasonable revised arrangement or refund where appropriate.

Collection, delivery and postage

Celebration cakes are collection only at weekends. We agree the collection time and provide the address in your written booking information before you pay or are committed. Please transport and store the product using any instructions we provide.

Treat-box delivery is available within Scotland where confirmed. Highlands and Islands may have extra cost and delay. Cake toppers can be posted anywhere in the UK to the address you provide. We will confirm the expected timing before booking.

Allergens and food information

Tell us about every food allergy, intolerance or dietary requirement before booking, including who the product is for. We will provide current, product-specific information about the regulated allergens present in the ingredients or from cross-contact before you commit to the order, and provide that information again at collection or delivery.

Our kitchen handles common allergens. We do not describe a product as allergen-free unless we have expressly confirmed that in writing. Recipes, decorations and supplier ingredients can change, so please rely on the information confirmed for your particular order. If we cannot safely meet a requirement, we will tell you and will not accept the affected order.

Problems, refunds and your rights

Please inspect the order when it is collected or delivered and contact us promptly at enquiries@badbossbakes.co.uk if something is wrong, with photographs where useful. We will consider the circumstances and provide the remedy required by law. Nothing in these terms limits your statutory rights, including the right for goods to be as described, of satisfactory quality and fit for an agreed purpose.

Business details and law

Bad Boss Bakes is a food business registered with North Lanarkshire Council. Contact us at enquiries@badbossbakes.co.uk. Collection details are agreed separately and provided privately with confirmed bookings.

These terms are governed by Scots law. If you live elsewhere in the UK, you keep any mandatory consumer rights and rights to bring proceedings available to you where you live.